Airbnb Hosting: How To Deal With Damage Done By Guests 😱😨

Richard FertigApr 18, 20187m 43s23.2K viewsScore 75
Hosting Operations
intermediate
guest damage
cost of doing business
damage claims
host mindset
property maintenance
M

Summary

AI-generated

This video explains how to handle guest-related damage in short-term rentals, differentiating between minor wear and tear and significant damage. It advises hosts to treat minor issues as a cost of doing business and outlines strategies for addressing major damage, including potential insurance claims.

Key insights

  • Approximately 85-90% of guest-related damage discussed in host communities is considered minor, such as makeup on towels, stained sheets, or minor spills, which should be viewed as a cost of doing business.

Mistakes to avoid

  • Failing to document damage with dated photos or not having receipts for repairs can significantly hinder your ability to recover costs through Airbnb's resolution center.

Tools & resources

  • Get Started on Airbnbcourse

    Richard Fertig offers a course on getting started with Airbnb hosting.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial