BEARS in the Cabin?! 🐻

The Real Estate RobinsonsJun 23, 20230m 57s2.2K viewsScore 72
Hosting Operations
intermediate
Problem Guests
House Rules
Insurance
Guest Communication
M

Summary

AI-generated

The hosts are asked about the worst damage in their short-term rental properties. One host shares an incident where guests left slider doors open, resulting in a bear eating the groceries and returning later with three more bears to finish them off. The hosts discuss liability and whether they should charge the guests for damages caused by wildlife entering the property.

Key insights

  • When guests report a potential security issue (e.g., missing locks), promptly offer to send a handyman to address the problem, even if you suspect the issue may be due to guest error.

Mistakes to avoid

  • Failing to address a guest's concern about security issues promptly, even if the host suspects guest error, can damage guest relations and expose the property to further risk.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial