Cracking The Code Of The Guest Experience
Summary
This presentation by Heather Bayer emphasizes the importance of knowing your guests and crafting personalized experiences, moving beyond generic amenities. Bayer discusses the potential for guest profiling to cross the line into 'creepy' territory, and shares anecdotes about creating unique and tailored experiences, highlighting the value of connecting with guests on a personal level.
More from Hosting Operations
This article from the Khmer Times discusses the emerging trend of humanoid robots entering the short-term rental (STR) industry to perform short gigs. While the specifics of these gigs are not detailed, the article points toward further automation in the STR market, offering potential opportunities for improved operational efficiency. However, the impact of this technological shift on traditional roles is not examined.
A recent article highlights a frustrating guest experience where an Airbnb host requested extensive cleaning tasks before checkout, yet still charged a full cleaning fee. This practice raises concerns about fairness and transparency in STR hosting. Hosts should review their cleaning policies and ensure they align with the fees charged to avoid negative guest experiences and reviews.
A Templeton vacation rental company has promoted a new Field Operations Manager. This suggests operational growth and potential expansion for the company. The appointment indicates a focus on enhancing on-site management and guest experience within their STR operations.
Curated by Learn STR by GoStudioM