Delight your guests by delivering the unexpected—with J.T. McKay (Ep414)
Summary
This episode of "Get Paid For Your Pad" features J.T. McKay, author of "Airbnb on Autopilot", discussing strategies for short-term rental hosts to delight guests by delivering the unexpected, focusing on crafting a narrative in listings and personalizing guest communication, and transforming the house manual into a valuable resource. McKay emphasizes that small, personal touches throughout the guest journey can significantly enhance guest satisfaction and drive repeat bookings.
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