Do this if your guest complains
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Summary
AI-generatedThe host shares a counterintuitive tactic to diffuse guest complaints in your short-term rental by providing a runner to deliver crayons or markers, or bring cookies or apple juice to them. This "appeases" the guest and can minimize refunds.
Key insights
Appeasing a complaining guest, even with small gestures, may improve their overall perception of their stay, despite initial dissatisfaction.
Mistakes to avoid
Don't dismiss guest complaints outright; instead, acknowledge their concerns and offer a gesture of goodwill to show you care about their experience.
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial