Filing Claims Through Airbnb!
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Summary
AI-generatedThe video stresses the importance of gathering photographic and video evidence of damage to your STR property before cleaning or repairs are done, to successfully submit a claim to Airbnb. Providing this evidence will help to escalate the claim and make sure that it is handled properly.
Key insights
Providing photos and videos of property damage significantly increases the chances of escalating your claim when filing it with Airbnb.
Mistakes to avoid
Do not have your cleaning team or maintenance crew touch the damaged areas until after photos and videos have been taken, as it will be difficult to illustrate what the damage was before it was altered.
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial