Get FEWER Complaints, MORE Bookings

James SvetecNov 20, 20220m 59s99 viewsScore 75
Hosting Operations
intermediate
Cleaning Systems
Maintenance
Guest Reviews
Guest Communication
M

Summary

AI-generated

Having a cleaning team perform preventative maintenance weekly can virtually eliminate guest complaints, allow them to catch maintenance issues before they become a bigger problem, reduce downtime, lead to better reviews, more bookings, and ultimately, reduce stress for the host.

Key insights

  • Preventative maintenance can catch things that need maintenance before they become a bigger issue.

Mistakes to avoid

  • Don't wait until guests complain about maintenance issues. Proactive maintenance is key.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial