Guest Communication

1.6K viewsPublished: August 25, 20233m 28sScore: 78
Hosting Operations
beginner
Guest Communication
Automation
OwnerRez
Experienced Hosts

Summary

This video by OwnerRez demonstrates the automatic system messages sent to guests during the booking process on a property manager's OwnerRez-hosted website. It highlights various stages of the booking process, showcasing the automated guest communication, including inquiry responses, booking confirmations, payment receipts, reminders, security deposit requests, and review forms. It also showed how to access all of the communications for any booking.

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