Guest Communication tips in a COVID world (Ep367)

Get Paid For Your PadJan 5, 202129m 55s69 viewsScore 85
Hosting Operations
intermediate
guest communication
digital guidebooks
hostfully
covid-19
guest experience
M

Summary

AI-generated

This video provides essential guest communication strategies for short-term rental hosts, especially in a post-COVID world. Learn how to leverage digital guidebooks and personalized communication to reduce inquiries, build trust, and enhance the guest experience, while also understanding industry trends from a recent survey.

Key insights

  • Direct bookings increased by 25% (from 19% to 24% of booking portfolios) between 2019 and 2020, highlighting a trend for property managers to diversify booking channels beyond OTAs like Airbnb.

Mistakes to avoid

  • Relying solely on online information for local business hours can be unreliable post-COVID, leading guests to seek direct confirmation from hosts, highlighting the need for hosts to maintain accurate, up-to-date local recommendations.

Tools & resources

  • Hostfully Guidebooktool

    Hostfully offers a digital guidebook platform that can be customized with branding, videos, and detailed property information, helping hosts reduce inquiries and enhance guest experience.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial