Handling Difficult Airbnb Guests | Jorge Contreras
Summary
In this video, Jorge Contreras details how to handle difficult Airbnb guests by maintaining composure, actively listening, showing empathy, and working with the guest towards a solution, which often includes a partial refund to avoid escalation with Airbnb support. He also stresses the importance of documenting everything and using each difficult guest situation as an opportunity to improve your systems and prevent similar issues from occurring in the future.
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