Here's how I manage pre-existing damages as an Airbnb host
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Summary
AI-generatedThe speaker describes a system to manage pre-existing damage in their Airbnb listings. For minor damage that isn't worth fixing immediately, they use a red sticker to mark the damage. They also mention a process to report any new damage found by guests and cleaning staff, and then filing claims with Airbnb to get the damage covered.
Key insights
Asking guests to report any significant damage that isn't marked with a red sticker, along with photos, helps document new issues.
Mistakes to avoid
Guests are under no obligation to pay for damages unless you collect a deposit, so escalate it to Airbnb.
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial