Here's my very strict cancellation policy

BNB UNIAug 30, 20241m 0s427 viewsScore 70
Hosting Operations
intermediate
House Rules
Guest Communication
Problem Guests
M

Summary

AI-generated

The speaker discusses having a strict cancellation policy, especially during the years of 2020 to 2022, informing guests before and after booking that lockdowns would not warrant refunds or credits. The speaker emphasizes the importance of guests being prepared for such situations and having travel insurance, although they doubt any travel insurance company would cover this risk. Ultimately, the speaker is trying to protect themselves from being responsible for covering risks that guests take when booking.

Key insights

  • Having a strict cancellation policy is especially important when you have multiple properties, and lockdown situations can last for months.

Mistakes to avoid

  • Failing to clearly communicate a strict cancellation policy can lead to disputes with guests expecting refunds for situations like lockdowns.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial