Here's my very strict cancellation policy
Summary
The speaker discusses having a strict cancellation policy, especially during the years of 2020 to 2022, informing guests before and after booking that lockdowns would not warrant refunds or credits. The speaker emphasizes the importance of guests being prepared for such situations and having travel insurance, although they doubt any travel insurance company would cover this risk. Ultimately, the speaker is trying to protect themselves from being responsible for covering risks that guests take when booking.
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