Hospitable Customer Story: The Green Nest Lodge - Seamlessly managing multiple booking channels

145 viewsPublished: June 28, 20246m 36sScore: 78
Hosting Operations
intermediate
Automation
Guest Communication
Multiple Properties
OTA Strategy
Pricing Strategy

Summary

Sandra Chan, host of The Green Nest Lodge near Toronto, Canada, shares her experience using Hospitable to manage communication, pricing, and calendar synchronization across various booking platforms like Airbnb, VRBO, and direct booking. She emphasizes the importance of responding quickly to customer inquiries, and how Hospitable automates much of this communication using AI, allowing her to focus on the 10% of guests that require more personal attention.

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