Hospitable Direct 101: Cancellation Process
Summary
AI-generatedThis video explains how to process guest and host cancellations within the Hospitable platform. It details how cancellation policies affect refunds and when to choose between a guest-initiated or host-initiated cancellation for different scenarios.
Key insights
When a host initiates a cancellation, they have the flexibility to offer a full refund regardless of the standard policy, which is useful for situations like needing the property for personal use or owner stays.
Mistakes to avoid
Processing a guest's cancellation request as a host cancellation when the standard policy should apply could lead to unintended full refunds when only a partial refund is due.
Tools & resources
Hospitableplatform
Hospitable offers a 14-day free trial for hosts looking to automate guest communication and manage bookings.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial