Hospitable Town Hall, February 19

HospitableFeb 20, 20251h 3m563 viewsScore 85
Hosting Operations
intermediate
AI automation
direct booking
connectivity
guest portal
QuickBooks integration
M

Summary

AI-generated

This town hall covers significant updates to Hospitable's platform, including AI-powered automated inbox features, new connectivity options for Airbnb, Agoda, and Booking.com, enhancements to the guest portal with rental agreements and direct booking improvements, and smart device updates. It also details the new Directo Chrome extension and advanced Mogul plan features like QuickBooks integration and AI-driven adjustments.

Key insights

  • Hospitable now displays Airbnb support messages directly in the inbox, ensuring timely responses to critical conversations not tied to a specific reservation.

Mistakes to avoid

  • Not ensuring direct booking website prices are consistently lower than OTA prices can lead to a 40% loss in potential direct booking conversions.

Tools & resources

  • Directo Chrome Extensiontool

    Directo is a new, free Chrome extension for direct booking users that highlights properties with direct booking websites over OTA search results.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial