Hospitable Town Hall, February 5
Summary
This Hospitable Town Hall covers a range of updates and new features, including smart device integrations (thermostat control), guest portal enhancements (rental agreements), incident detection using AI, and connectivity improvements for Booking.com and iCal. The session also highlights mobile app updates, direct payment methods, Mogul plan features (advanced revenue recognition, QuickBooks integration), platform integrations, and support updates, with a focus on improving user experience and scalability.
More from Hosting Operations
An Airbnb guest was accused of damaging property and received a payment request with blurry photo evidence, highlighting potential issues with host-guest disputes. This emphasizes the importance of clear communication, proper documentation, and understanding Airbnb's resolution process for handling damage claims. Hosts should have strategies in place to protect themselves against unfair claims.
Airlines canceled over 7,000 flights due to a major blizzard hitting the Northeast, impacting 54 million people. Heavy snow and high winds are expected overnight, causing significant travel disruptions. Hosts should be aware of potential guest cancellations and adjust their strategies accordingly. Consider offering flexible cancellation policies.
RENTAL12's properties have received Booking.com's Traveller Review Awards for 2026, a significant achievement reflecting high guest satisfaction. The company also celebrates its fourth year as an Airbnb Superhost. These awards highlight the importance of consistent guest experience and platform performance in the competitive STR market.
Curated by Learn STR by GoStudioM