Hospitable Town Hall from Jamaica, May 31, 2023

HospitableJun 1, 20231h 0m114 viewsScore 75
Hosting Operations
intermediate
direct booking
smart locks
company updates
product roadmap
customer support
M

Summary

AI-generated

This town hall from Hospitable covers company and product updates, including new team members, improvements to direct booking features, and smart lock integrations. Hosts can learn about upcoming features like promo codes and financial reporting, and get answers to frequently asked questions.

Key insights

  • Direct booking is now fully rolled out, with features like cancellation policy management and improved payout method processing. Direct premium is available in the US and beta in Australia.

Mistakes to avoid

  • Failure to clearly communicate the cost implications of ChatGPT access for legacy plan users led to confusion, requiring an upgrade to the base subscription.

Tools & resources

  • Dedicated Direct Booking Support Teamservice

    A dedicated direct booking support team is being recruited to specialize in payment processing, guest vetting, and damage protection claims.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial