Hospitable Town Hall, June 26

HospitableJun 27, 20241h 4m555 viewsScore 85
Hosting Operations
intermediate
AI guest messaging
direct booking
payment terms
owner statements
property knowledge hub
M

Summary

AI-generated

This town hall covers Hospitable's latest product updates, including AI-powered guest experience enhancements like smart codes and a Property Knowledge Hub. It also details advancements in direct booking features, payment terms, smart device operations, and owner statements, offering hosts actionable insights to improve operations and guest communication.

Key insights

  • Hospitable is introducing 'Smart Codes' to enrich messaging rules with AI, personalizing greetings, sign-offs, and upsells, with upsells intelligently checking calendar availability for early check-in or late checkout possibilities.

Mistakes to avoid

  • Failing to share property addresses in scheduled messages could lead to chargebacks, a problem now largely mitigated by the new guest portal.

Tools & resources

  • Touch Stayservice

    Touch Stay, a digital guidebook service, now integrates with Hospitable, providing offline access to essential property information for guests and can be automated via messaging rules.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial