Hospitable Town Hall, March 22nd 2023
Summary
AI-generatedThis town hall covers Hospitable's company and product updates, including significant improvements to customer support response times through new hires and AI integration. Hosts can learn about upcoming features like ChatGPT-powered reply drafting, direct booking enhancements, and smart lock backup codes.
Key insights
Hospitable is actively working to expand its support team from 7 to 14 people to address customer response time issues, aiming for a genuine live chat experience.
Mistakes to avoid
Initially, Hospitable underestimated the complexity of sales tax for direct bookings, leading to a liability that is now being addressed by working with state Departments of Revenue.
Tools & resources
Turnoservice
Hospitable has partnered with Turno to offer free access to their automated cleaner scheduling and payment platform for Hospitable users.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial