Hospitable Town Hall Meeting, July 27th, 2022

HospitableAug 1, 20221h 1m64 viewsScore 75
Hosting Operations
intermediate
team growth
direct booking
payment processing
customer support
product development
M

Summary

AI-generated

This town hall covers Hospitable's rapid team growth, focusing on new hires in engineering and product development. Key updates include progress on direct booking features, payment processing, and consolidation efforts to improve existing functionalities and customer support.

Key insights

  • Hospitable is experiencing significant business growth, with revenue increasing by 25% per quarter and plans to grow its team size by 50% in August, from 21 to potentially over 30 employees.

Mistakes to avoid

  • Relying solely on generic automated 'out of office hours' messages can be a missed opportunity to provide value or address urgent guest needs, potentially leading to a negative guest experience.

Tools & resources

  • Hospitable Host Podcastplatform

    The Hospitable Host Podcast will feature an episode with Assaf Carmen, CEO of TurnoverBnB, discussing how to create and manage a stellar cleaning team.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial