How I handle Airbnb and VRBO refunds
Summary
AI-generatedThis video explains a host's philosophy on handling Airbnb and VRBO refunds by prioritizing five-star reviews or no reviews at all. It breaks down refund strategies into three phases: before, during, and after a guest's stay, emphasizing proactive problem-solving and minimizing guest-host conflict.
Key insights
For issues arising during a guest's stay, the priority should be fixing the problem promptly rather than immediately offering a refund. Most guests are reasonable and appreciate timely solutions.
Mistakes to avoid
Forcing a guest to adhere to the booking terms when they wish to cancel before check-in can lead to them leaving a negative review, even if they don't show up. This can harm your property's reputation.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial