How I handle Airbnb and VRBO refunds
Summary
The host from Airbnb ABCs outlines how to handle refund requests in different situations on Airbnb and VRBO, such as emergency situations like a car accident, issues during the guest's stay, or issues regarding major amenities like a hot tub. The host emphasizes the importance of prioritizing 5-star or no reviews at all and determining whether giving a refund will help to save a good review, while balancing that with keeping stress and drama levels down.
More from Hosting Operations
Airbnb will launch airport transfer services in 125 cities across three continents in 2026. This expansion aims to enhance the guest experience and provide more convenience for travelers. Hosts should consider how this service integration may influence guest expectations and local transportation dynamics.
Airbnb has launched private airport transfers in 125 cities, expanding its services for guests. This initiative aims to enhance the overall travel experience by offering convenient transportation options. Hosts can benefit from this by understanding how guests may use these services and how it may affect their listings.
This article discusses the growing trend of Airbnb hosts outsourcing guest communication to AI-powered chatbots. Many hosts are choosing automation to manage messages, freeing up their time while potentially impacting the guest experience. The use of AI is becoming increasingly common in short-term rental operations.
Curated by Learn STR by GoStudioM