How to Get 5 Stars
Summary
To get five-star reviews on Airbnb, ask the reason for the booking and provide a small gift related to that occasion, like champagne for birthdays or chocolate for anniversaries. In addition, provide a contact list in the refrigerator with local resources like plumbers, salons, or vets to create a seamless experience for guests.
More from Hosting Operations
Airbnb is launching an AI-driven initiative for improved search and support features. This update signals a significant shift towards more intuitive guest experiences. Hosts should anticipate improved search results and more efficient support channels. The impact will be better guest satisfaction and, potentially, increased bookings.
Airbnb is expanding its services beyond accommodations by testing airport pickups and grocery delivery in select cities in EMEA, APAC, and LATAM. This move aligns with CEO Brian Chesky's vision to improve the travel experience from the start. These new services could significantly improve the guest experience and potentially increase host revenues through referrals.
Airlines canceled over 10,000 flights due to a blizzard in the Northeast, with significant disruptions expected throughout the week. Nearly half of flights out of major airports like LaGuardia, JFK, and Boston were canceled, impacting travel plans. Hosts should anticipate potential guest cancellations and adjust their strategies accordingly.
Curated by Learn STR by GoStudioM