How To Get 90% of Your Airbnb Guests To Leave a 5-star Review

2.5K viewsPublished: February 15, 20255m 17sScore: 82
Hosting Operations
intermediate
Guest Reviews
Guest Communication
Checkout
Check-in
Repeat Guests

Summary

This video explains how to increase the number of guests who leave 5-star reviews by strategically managing communication throughout the reservation flow: before booking, after booking but before arrival, during the stay, and after checkout. Providing relevant information at the right time increases guest satisfaction and boosts the likelihood of positive feedback.

Related Videos

More from Hosting Operations

Hospitable becomes first in industry to open PMS to AI agents with launch of MCP server

Hospitable launches its Model Context Protocol (MCP) server, integrating AI tools like ChatGPT and Claude into its PMS. This allows hosts to customize workflows, analyze bookings, and automate actions within the platform. The new feature offers hosts a more adaptable approach to managing their businesses, providing opportunities for tailored solutions and operational enhancements.

about 23 hours ago82
News article thumbnail
Why AI Integration Will Define Travel’s Next Competitive Era

AI is poised to redefine the travel industry, creating seamless experiences from inspiration to booking, with integration as the key. Companies are embedding AI into core systems to create more personalized and efficient workflows, while orchestration across various travel sectors becomes critical. Successful companies are investing heavily in monitoring and governance to navigate this shift.

1 day ago78
ASTRO Launches a Verified Owner Network for Vacation Rental Properties - The National Law Review

ASTRO, a new network for verified vacation rental owners, has launched. Details are scarce, but the network appears aimed at building trust and potentially improving guest experiences. The launch signals a trend toward greater verification within the STR space.

1 day ago75

Curated by Learn STR by GoStudioM