How To Handle An Inquiry From An Incomplete Airbnb Guest Profile
Summary
This video discusses how to handle inquiries from Airbnb guests who have incomplete profiles, particularly lacking ID verification. It suggests setting up your Airbnb listing to require ID verification before guests can book and also creating a canned message requesting further information before approving their request. Hosts should be aware of how declining requests can affect their listing metrics and only decline guests with incomplete profiles when they've submitted a reservation request, since Airbnb frowns on declining guests before reservation requests.
More from Hosting Operations
An Airbnb guest was accused of damaging property and received a payment request with blurry photo evidence, highlighting potential issues with host-guest disputes. This emphasizes the importance of clear communication, proper documentation, and understanding Airbnb's resolution process for handling damage claims. Hosts should have strategies in place to protect themselves against unfair claims.
Airlines canceled over 7,000 flights due to a major blizzard hitting the Northeast, impacting 54 million people. Heavy snow and high winds are expected overnight, causing significant travel disruptions. Hosts should be aware of potential guest cancellations and adjust their strategies accordingly. Consider offering flexible cancellation policies.
RENTAL12's properties have received Booking.com's Traveller Review Awards for 2026, a significant achievement reflecting high guest satisfaction. The company also celebrates its fourth year as an Airbnb Superhost. These awards highlight the importance of consistent guest experience and platform performance in the competitive STR market.
Curated by Learn STR by GoStudioM