How to Respond to Negative Airbnb Reviews
Summary
This video provides actionable advice for STR hosts on how to effectively respond to negative reviews on platforms like Airbnb and VRBO. The host emphasizes taking guest feedback to improve the listing, determining if the review is justified, and ultimately responding promptly while remaining factual and polite, with the goal of addressing issues and leaving a positive impression on prospective guests.
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Curated by Learn STR by GoStudioM