Focus Session - Team Communication Tools in OwnerRez

OwnerRezAug 19, 202623m 30s0Score 88
Hosting Operations
intermediate
Team Management
Automation
Cleaning Systems
OwnerRez
Property Managers
M

Summary

AI-generated

A deep dive into OwnerRez's suite of team communication tools designed to streamline operations between hosts, cleaners, and property owners. The session covers technical setups for custom iCals, automated email/SMS triggers, and managing tiered access through the staff and owner portals.

Key insights

  • Third Party Alerts are essential for real-time synchronization, automatically emailing designated team members whenever a booking is created, modified, or canceled.

Mistakes to avoid

  • Failing to update the 'To' field in communication templates often leads to staff-only reminders being sent accidentally to the guest.

Tools & resources

  • Turnotool

    An integrated cleaning management tool mentioned in the OwnerRez tools menu for advanced turnover scheduling.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial