OwnerRez Focus Session - System Messages

OwnerRezAug 19, 202614m 18s2 viewsScore 85
Hosting Operations
intermediate
Guest Communication
Automation
Direct Booking
VRBO
OwnerRez
M

Summary

AI-generated

This session provides a technical walkthrough of OwnerRez System Messages, explaining how automated templates are triggered by specific events like bookings, payments, and rental agreements. It covers the difference between automatic and manual messages, how to customize templates, and the process for creating custom triggers to automate post-stay follow-ups.

Key insights

  • A 'Lease Archive' message is critical for compliance and guest trust, as it automatically sends the guest a PDF copy of their signed rental agreement for their records.

Mistakes to avoid

  • Disabling all system messages because of a fear of 'over-communicating' can result in guests missing critical legal documents (like their signed contract) or payment confirmations.

Tools & resources

  • OwnerRez Forumswebsite

    Community forums for discussing communication strategies with other professional hosts.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial