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Summary
AI-generatedRichard Fertig compares hospitality service in the US with that in Europe. He thinks that standards in the US are diminishing because of the tipping culture which only creates a transaction rather than a culture of hospitality.
Key insights
In Europe, hospitality is a career, and staff love providing great service. It's not about the tip.
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial