Messaging - SMS Setup & Usage
Summary
AI-generatedThis video demonstrates how to set up and utilize SMS messaging within OwnerRez for direct guest communication. Hosts will learn to claim a phone number, configure settings, send manual messages, and set up automated SMS templates and triggers for enhanced guest engagement.
Key insights
All SMS messages are limited to 1600 characters. Files attached to SMS messages are converted into links for the guest to click.
Mistakes to avoid
Attempting to send rich text formatting (like bold or italics) in SMS templates will not work, as SMS does not support these features.
Tools & resources
SMS Common Questionsarticle
The SMS Common Questions support article provides answers to frequently asked questions about using the SMS feature.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial