Most people put revenue first over people, when it should be the other way around #hospitality
Summary
This video emphasizes the importance of people in hospitality, highlighting that the single largest influence, both positive and negative, is humans. It underscores the value of having a talented team focused on delighting and serving guests, as it significantly contributes to creating incredible memories and overall success in the hospitality industry.
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Curated by Learn STR by GoStudioM