Refunds?! 😱

The Real Estate RobinsonsJul 5, 20230m 10s370 viewsScore 75
Hosting Operations
beginner
Guest Reviews
Problem Guests
Guest Communication
M

Summary

AI-generated

The Real Estate Robinsons believe that it's better to offer a refund rather than receive a negative review, and they are willing to give a $25 refund for inconvenience to salvage a review.

Key insights

  • A refund is often preferable to a negative review.

Mistakes to avoid

  • Do not ignore guest complaints or issues, as this can lead to negative reviews that damage your listing's reputation.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial