Responding to discount requests, late check outs, pets and more!
Summary
AI-generatedLearn how to systematically handle common guest inquiries like pet requests, late check-outs, early check-ins, and discount demands. This video provides strategies for setting clear policies, managing expectations, and turning potential issues into positive guest experiences.
Key insights
When guests ask for discounts, it's often best to state that your prices are fair for the property's size, quality, and location, unless it's a slow season or a last-minute booking where you might consider a small concession.
Mistakes to avoid
Referring to a service animal as a 'pet' in communications can lead to accusations of discrimination and warnings from Airbnb, even if unintentional.
Tools & resources
Airbnb Accessibility Policyplatform
Airbnb's accessibility policy, which includes information on service animals and emotional support animals, can be found on their help pages.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial