The 6 Airbnb Guests That Test Our Patience (and how we handle them)

Kylee & Steven - Short Term Rental ExpertsApr 30, 202511m 45s2.9K viewsScore 85
Hosting Operations
intermediate
problem guests
guest management
host strategies
short term rental
customer service
M

Summary

AI-generated

Learn to identify and manage six common types of difficult short-term rental guests, from those who don't read instructions to those seeking compensation. This video provides actionable strategies for maintaining sanity and protecting your business.

Key insights

  • The 'mob' guest type, where multiple members of a group message with various requests or complaints, is rated a 10/10 when it escalates, especially late at night, due to the chaos and potential for group complaints.

Mistakes to avoid

  • Giving an inch to a 'rule tester' guest can lead them to try and take a mile, so it's crucial to stick to established policies and communicate any exceptions clearly with associated costs.

Tools & resources

  • Arrivls Hosting Resourcestool

    The hosts mention providing a sample inventory list, a supply sourcing guide with links, and a bedroom design guide for STRs.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial