The Lodgify Academy: Tech & Hosting with Enso Connect
Summary
This video features Francois Gouelo, Co-founder and CEO of Enso Connect, discussing the importance of technology in short-term rental guest experience, addressing challenges such as the dependency on OTAs and difficulty managing guest inquiries, and providing actionable tips on implementing technology, such as digital guidebooks, personalized services, and automated processes. He highlights challenges facing STR hosts such as competition from OTAs, need for quicker response times, managing guest experience, guest verification and also offers tips to get hosts started in using technology.
Related Videos
More from Hosting Operations
An Airbnb property owner in Citrus Heights reported a massive party and property damage caused by a guest using a fake elderly profile. This incident highlights the risks of fraudulent guest profiles and the potential for significant financial losses. Hosts should be aware of the security vulnerabilities on platforms like Airbnb.
This article discusses traffic issues in Whistler, British Columbia, suggesting that road infrastructure alone isn't the sole cause. While not directly about STRs, it hints at broader issues like increased tourism and potential impacts on local services which can affect hosts. This impacts the guest experience and host operations.
Minor Hotels is developing an AI platform from scratch to enhance guest personalization. Unlike rivals layering AI onto existing systems, Minor's approach prioritizes real-time data for faster impact. This signifies a potential advantage in marketing, offering, and service improvements for their 640+ hotels and 12 brands.
Curated by Learn STR by GoStudioM