The Lodgify Academy: Tech & Hosting with Enso Connect
Summary
This video features Francois Gouelo, Co-founder and CEO of Enso Connect, discussing the importance of technology in short-term rental guest experience, addressing challenges such as the dependency on OTAs and difficulty managing guest inquiries, and providing actionable tips on implementing technology, such as digital guidebooks, personalized services, and automated processes. He highlights challenges facing STR hosts such as competition from OTAs, need for quicker response times, managing guest experience, guest verification and also offers tips to get hosts started in using technology.
More from Hosting Operations
An Airbnb guest was accused of damaging property and received a payment request with blurry photo evidence, highlighting potential issues with host-guest disputes. This emphasizes the importance of clear communication, proper documentation, and understanding Airbnb's resolution process for handling damage claims. Hosts should have strategies in place to protect themselves against unfair claims.
Airlines canceled over 7,000 flights due to a major blizzard hitting the Northeast, impacting 54 million people. Heavy snow and high winds are expected overnight, causing significant travel disruptions. Hosts should be aware of potential guest cancellations and adjust their strategies accordingly. Consider offering flexible cancellation policies.
RENTAL12's properties have received Booking.com's Traveller Review Awards for 2026, a significant achievement reflecting high guest satisfaction. The company also celebrates its fourth year as an Airbnb Superhost. These awards highlight the importance of consistent guest experience and platform performance in the competitive STR market.
Curated by Learn STR by GoStudioM