This is What Makes World-Class Hospitality so Special
Summary
Richard Fertig and his fiancee, Erika Bossi, share stories of world-class hospitality, emphasizing the importance of creating a memorable experience for guests. They discuss examples like the Maybourne Riviera hotel which curated photos from his Instagram and hung them in his room, and how even a smile can elevate a guests mood.
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Curated by Learn STR by GoStudioM