Town Hall meeting December 29th, 2021
Summary
This Hospitable town hall meeting from December 2021 recaps the year's accomplishments, including customer support team updates, NPS score increases, and progress on direct bookings. It addresses user questions about direct booking site improvements, API integrations, smart lock compatibility, and analytics features, while also promoting company swag giveaways and job openings.
More from Hosting Operations
This article from the Khmer Times discusses the emerging trend of humanoid robots entering the short-term rental (STR) industry to perform short gigs. While the specifics of these gigs are not detailed, the article points toward further automation in the STR market, offering potential opportunities for improved operational efficiency. However, the impact of this technological shift on traditional roles is not examined.
A recent article highlights a frustrating guest experience where an Airbnb host requested extensive cleaning tasks before checkout, yet still charged a full cleaning fee. This practice raises concerns about fairness and transparency in STR hosting. Hosts should review their cleaning policies and ensure they align with the fees charged to avoid negative guest experiences and reviews.
A Templeton vacation rental company has promoted a new Field Operations Manager. This suggests operational growth and potential expansion for the company. The appointment indicates a focus on enhancing on-site management and guest experience within their STR operations.
Curated by Learn STR by GoStudioM