Town Hall Meeting, March 9th, 2022

HospitableMar 10, 20221h 12m58 viewsScore 75
Hosting Operations
intermediate
direct booking
channel manager
smart locks
pricing sync
customer support
M

Summary

AI-generated

This town hall covers Hospitable's product updates, including new Airbnb alteration request features and smart lock integration improvements. Hosts will also learn about customer growth, upcoming workshops, and strategies for managing direct bookings and channel management.

Key insights

  • NPS scores for Hospitable are averaging 8.7/10, with a score of 59, indicating excellent customer satisfaction, and the team aims for a world-class number of 70.

Mistakes to avoid

  • Sending too many requests to smart lock devices can overload their memory, leading to a drop in success rate for creating or updating codes.

Tools & resources

  • Hospitable YouTube Channelplatform

    Hospitable's YouTube channel hosts recordings of town halls and masterclasses, including one on direct booking with Mark Simpson of Boostly.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial