Tutorial: How to make sure your guests always receive relevant answers to their questions
Summary
AI-generatedThis tutorial demonstrates how to configure automated guest responses to be relevant to the specific stage of a reservation. Hosts can ensure guests receive timely and appropriate information, such as Wi-Fi details or booking incentives, based on whether they have booked, are staying, or are yet to book.
Key insights
Tailoring automated answers to the reservation stage ensures guests receive information that is contextually relevant, such as Wi-Fi passwords during their stay versus bragging about Wi-Fi speed before booking.
Mistakes to avoid
Failing to set the correct reservation stage for automated answers can lead to irrelevant information being sent to guests, such as sharing a Wi-Fi password before they have even booked.
Tools & resources
Hospitable.complatform
Hospitable.com offers tools and tutorials to help short-term rental hosts manage guest communication and automate responses.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial