VRS622 - Navigating Growth, Change, and True Hospitality with Jackie Norde from Casago

Vacation Rental Formula Business SchoolJul 30, 202550m 2s13 viewsScore 85
Hosting Operations
intermediate
hospitality standards
franchise onboarding
operational standards
guest experience
safety protocols
M

Summary

AI-generated

Learn how to navigate rapid growth and change in the short-term rental industry by focusing on true hospitality and standardized operational procedures. Discover practical strategies for franchise onboarding, maintaining guest experience, and implementing safety protocols.

Key insights

  • Safety and cleanliness are paramount. Guests notice details like dust on ceiling fans, dirt in corners, or trip hazards from rugs, which can negatively impact their perception of the property.

Mistakes to avoid

  • Failing to secure large furniture and televisions to walls in rental properties poses a significant safety risk, especially when guests are in a relaxed 'vacation mode' and may not notice instability.

Tools & resources

  • Casago ORANGE Standardbook

    The Casago ORANGE Standard is a foundational guide for running a vacation rental business, providing simple, understandable standards for operations and hospitality.

Frequently Asked Questions

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial