Inbox Enhancements

OwnerRezAug 19, 20263m 25s3 viewsScore 82
Hosting Operations
intermediate
Guest Communication
Automation
OwnerRez
Experienced Hosts
Property Managers
M

Summary

AI-generated

OwnerRez has overhauled its messaging inbox with a modern interface and high-utility features like automatic draft saving and searchable message templates. These updates specifically address common host pain points like losing progress on messages and struggling to find specific attachments or templates on mobile devices.

Key insights

  • A new searchable template feature eliminates the need to scroll through long lists of canned responses, significantly speeding up response times for common guest inquiries.

Mistakes to avoid

  • Continuing to scroll through long lists of templates manually instead of using the new search bar, which wastes valuable time during guest turnovers.

Tools & resources

  • OwnerReztool

    A comprehensive property management system (PMS) for short-term rental owners and managers.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial