Welcome Screen: Bringing Hotel-Level Professionalism to Short-Term Rental Hosts
Summary
In this Hospitable Hosts podcast episode, Dylan Williams, CEO of Welcome Screen, shares insights into his digital guest experience platform designed for vacation rentals and hotels. He discusses the platform's history, benefits, personalization features, customer feedback, the Hospitable integration, and future trends in the STR market, emphasizing that it's becoming increasingly important for hosts to stand out with amenities, guest experience, and stellar reviews to maintain a top presence in the increasingly competitive market.
More from Hosting Operations
An Airbnb guest was accused of damaging property and received a payment request with blurry photo evidence, highlighting potential issues with host-guest disputes. This emphasizes the importance of clear communication, proper documentation, and understanding Airbnb's resolution process for handling damage claims. Hosts should have strategies in place to protect themselves against unfair claims.
Airlines canceled over 7,000 flights due to a major blizzard hitting the Northeast, impacting 54 million people. Heavy snow and high winds are expected overnight, causing significant travel disruptions. Hosts should be aware of potential guest cancellations and adjust their strategies accordingly. Consider offering flexible cancellation policies.
RENTAL12's properties have received Booking.com's Traveller Review Awards for 2026, a significant achievement reflecting high guest satisfaction. The company also celebrates its fourth year as an Airbnb Superhost. These awards highlight the importance of consistent guest experience and platform performance in the competitive STR market.
Curated by Learn STR by GoStudioM