What to do if someone smokes in your Airbnb

5.7K viewsPublished: February 9, 20216m 51sScore: 75
Hosting Operations
intermediate
Problem Guests
House Rules
Cleaning Systems

Summary

When a guest smokes in your no-smoking STR property, the first line of defense is getting your cleaners to identify the smell. It's important to collect evidence that smoking occurred inside the unit (ash, butts, odor) to submit a claim for additional cleaning to the platform for reimbursement, but it may not always be approved.

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