What would you do?

880 viewsPublished: November 7, 20250m 57sScore: 75
Hosting Operations
intermediate
Guest Communication
Problem Guests
Airbnb

Summary

The host shares an experience with a guest requesting a full refund due to a hurricane. The host's stance is that Airbnb should have reserves to handle these special circumstances. The host offered the guest a credit toward a future stay.

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