Booking Overview Redesign

OwnerRezAug 19, 20264m 12s4 viewsScore 85
Hosting Operations
intermediate
OwnerRez
Automation
Guest Communication
Check-in
Property Managers
M

Summary

AI-generated

OwnerRez provides a first look at its major Booking Overview page redesign, focusing on a cleaner layout and faster workflow. Key updates include a centralized booking header with guest badges, an integrated 'Action Menu,' and the surfacing of messages, tasks, and guest sentiment analysis directly on the main overview screen to minimize clicks.

Key insights

  • A new 'Action Menu' replaces scattered buttons, consolidating common tasks like editing check-in times, emailing guests, and canceling bookings into one horizontal dropdown.

Mistakes to avoid

  • Ignoring the guest sentiment indicator (red/green badges) on the new overview page might cause you to miss negative guest feedback hidden within long message threads.

Tools & resources

  • Rezytool

    A service integrated with OwnerRez that provides guest sentiment analysis to flag issues (like a broken lightbulb) before they escalate.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial