How I handle Airbnb and VRBO refunds

Summary

The host from Airbnb ABCs outlines how to handle refund requests in different situations on Airbnb and VRBO, such as emergency situations like a car accident, issues during the guest's stay, or issues regarding major amenities like a hot tub. The host emphasizes the importance of prioritizing 5-star or no reviews at all and determining whether giving a refund will help to save a good review, while balancing that with keeping stress and drama levels down.