How to Blow Your Guests' Minds in 2024 | STRs & Hotels

853 viewsalmost 2 years ago13m 0sScore: 78

Richard Fertig

Hosting Operations
intermediate
Guest Communication
Amenities
Guest Reviews
Superhost
Guest Favorites

Summary

This video discusses how proactive hospitality is the future of the STR industry, explaining how the standard operating procedures that govern legacy hospitality are too formulaic. The video challenges STR owners to think about what a particular guest might need during their stay, then deliver personalized touches, often at little to no cost.