What to do when your Airbnb guest complains

Summary

This video from Short Term Sage discusses how to effectively address and resolve complaints from Airbnb guests to ensure a positive experience and maintain a good standing. It covers strategies for cleanliness issues, dealing with unhappy guests, handling situations outside your control like broken AC or WiFi outages, and responding to fabricated claims, providing practical solutions such as over-exaggerating your apologies, offering cleaning supplies, sending a "sorry basket", and providing discounts or comped dinners.