Focus Session - Surcharges & Discounts

OwnerRezAug 19, 202629m 43s1 viewsScore 92
Pricing & Profitability
intermediate
OwnerRez
Pricing Strategy
Revenue Management
Automation
Direct Booking
M

Summary

AI-generated

This webinar provides a detailed walkthrough of the redesigned surcharges and discounts interface in OwnerRez. It covers the setup of cleaning and pet fees, explains the difference between channel-level and property-level rate adjustments, and demonstrates how to use the Channel Rate Tester to verify pricing accuracy on Airbnb and VRBO.

Key insights

  • Offline surcharges are essential for mandatory fees like resort or parking fees that cannot be collected via the OTA's standard fee structure but must be disclosed to the guest during the booking process.

Mistakes to avoid

  • Assuming a surcharge is non-taxable; in most jurisdictions, cleaning fees are taxable, and failing to set this correctly in the software can lead to under-collection of occupancy taxes.

Tools & resources

  • OwnerReztool

    A comprehensive property management software for managing surcharges, discounts, and channel sync.

Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial