Upsells: What Items Sell and the Psychology Needed to Get Guests to Spend - Hospitable Conference
Summary
AI-generatedThis video explains how to implement upsells in short-term rentals, shifting the mindset from add-ons to delightful guest experiences. It covers what types of upsells work, how to set them up using platforms like Hospitable, and the psychological benefits for guests and revenue potential for hosts.
Key insights
Guests generally expect basic toiletries, linens, towels, Wi-Fi, and functional amenities like a barbecue grill with fuel to be included, and charging for these can lead to negative experiences.
Mistakes to avoid
Failing to properly pitch upsells with compelling descriptions and visuals can lead to low conversion rates, as guests may not understand the value or convenience offered.
Tools & resources
Hospitableplatform
Hospitable is a platform that allows hosts to create, manage, and automate upsells, including features for pricing, descriptions, timing, and guest portal integration.
Frequently Asked Questions
Curated by Learn STR by GoStudioM · Summary & key insights generated by AI · Reviewed by editorial