I sued Airbnb and won
Summary
An experienced Airbnb host shares how they sued and won against Airbnb because Airbnb allowed guests to cancel bookings without penalties due to COVID border closures, violating the original cancellation policies agreed upon with the host. The host emphasizes the importance of diversifying across multiple platforms and establishing direct booking websites to have more control over refund policies and terms and conditions.
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Curated by Learn STR by GoStudioM